neer | Status Page

neer

Aug 27, 2026

9 days ago

Downtime Due to A Software Update

Resolved · August 27 at 2:00 AM (UTC)

Aug 27, 2026

9 days ago

Software Update

Resolved · August 27 at 4:00 AM (UTC) (in 2 hours)

Investigating · August 27 at 2:00 AM (UTC) (2 hours earlier)

Downtime experience due to an software update

Aug 3, 2026

1 month ago

Service Disruption

Resolved · August 3 at 7:41 PM (UTC)

The service disruption has been resolved. Our team performed an emergency rollback to a stable version of the platform and services are now fully operational. We apologize for the inconvenience and thank you for your patience.

Jul 16, 2026

2 months ago

neer.co.ke

Resolved · · July 16 at 4:25 PM (UTC) (in 1 hour)

The issue has been resolved by correcting the application's client IP configuration behind the reverse proxy. Login services have been restored and all systems are operating normally. We apologize for the inconvenience.

Identified · · July 16 at 3:12 PM (UTC) (1 hour earlier)

We are currently investigating an issue preventing users from logging into the POS system. The problem was caused by an application configuration related to client IP detection (RATELIMIT_IP_META_KEY) after a server configuration change. The application remains online, but authentication is currently unavailable. We are working on a fix and will provide updates as progress is made.